Wafa IMA Assistance: assistance numbers, cover and contacts

About Wafa IMA Assistance

Travel, car and medical assistance, and the Injad Sans Frontière contract for Moroccans living abroad.

Its inspectors also draw up the constat amiable used by Wafa Assurance's fast settlement, Ta3wid Sari3.

Assurlik is independent: it is not linked to Wafa IMA Assistance, sells none of its contracts and is not paid by it.

What Wafa IMA Assistance sells

Our guides to the covers it sells:

• Travel and assistance
• Car and motorbike
• Health and AMO

Calling for assistance

• Call the assistance number on your contract or card first, before you pay for a tow, a doctor or a ticket home. Its claims page explains what to send afterwards.

1. Call before you pay or arrange anything yourself: the company must first agree to the service.
2. Have ready your contract or certificate number, your passport or ID, and where you are.
3. Keep every receipt and medical report, and send them as the company asks.

Step by step after an accident, a fire or a theft

Contacts and online services

Checked on Wafa IMA Assistance's website in November 2026. Companies change their numbers, so check the website before you call.

If you disagree

1. Write to Wafa IMA Assistance's complaints service, or to your agent or broker, with your contract number and copies of your documents. Keep proof that you sent it.
2. No answer, or an answer you do not accept? The Insurance Mediator settles disputes free of charge: mediateurassurance.ma.
3. You can also complain to ACAPS, the regulator: reclamation-assurance.acaps.ma.

How to complain, with model letters

Questions