La Marocaine Vie: claims, contacts and online services

About La Marocaine Vie

Life, savings, retirement and health cover, sold in Saham Bank branches (formerly Société Générale Maroc) and by brokers.

Its Takaful subsidiary, Al Maghribia Takaful, started in June 2022 with death and disability cover for Mourabaha financing.

Assurlik is independent: it is not linked to La Marocaine Vie, sells none of its contracts and is not paid by it.

What La Marocaine Vie sells

Our guides to the covers it sells:

• Life and savings
• Health and AMO

Declaring a claim

• Death benefit, loan cover or savings withdrawal. Contact the Saham Bank branch or the broker that sold the contract: they collect the documents and pass the file on. For a death, the beneficiaries usually need the death certificate, their ID and the contract references.

1. Declare within 5 days of learning of the loss (60 days for an officially declared catastrophic event), in writing, and keep a copy.
2. Send what proves the loss: the constat amiable for a car accident, the police report for a theft or injuries, photos and invoices.
3. Do not repair or throw anything away before the insurer's expert has seen it, unless it is urgent.

Step by step after an accident, a fire or a theft

Contacts and online services

Checked on La Marocaine Vie's website in November 2026. Companies change their numbers, so check the website before you call.

If you disagree

1. Write to La Marocaine Vie's complaints service, or to your agent or broker, with your contract number and copies of your documents. Keep proof that you sent it.
2. No answer, or an answer you do not accept? The Insurance Mediator settles disputes free of charge: mediateurassurance.ma.
3. You can also complain to ACAPS, the regulator: reclamation-assurance.acaps.ma.

How to complain, with model letters

Questions